Refund policy
Updated: 9/10/26
Return Policy
Most products on Country Life Engravings are made as ordered. Product photos are examples of a finished product and might vary slightly in design placement, engraving depth, appearance and other parts of the product. If you get a product that is slightly different from the product photo, that is not a reason for return. See here for reasons for returns.
Country Life Engravings has a 3 Day Return Policy for products still in New Unused Condition. If a product has been used, has been modified or otherwise not in the condition it was sent in, you may not receive a full refund. All Return Shipping Costs are responsibility of the Buyer.
Before receiving a refund, you need to contact Country Life Engravings for a Return. If you send back any products before contacting Country Life Engravings, you will be responsible for any return shipping fees if the return is not a valid reason and your refund will be delayed.
Retail Orders
Reasons For Returns
- Product Damaged in Shipping. Will require a High Definition photo of both package and product showing it’s damage. If no photo is given, or damaged cannot be seen, a full refund will not be given.
- Product Lost in Shipping. First, send details of Tracking and all information related to your order and Country Life Engravings will contact the Shipping Carrier. It will delay your refund if you proceed with a chargeback or don’t provide proof of lost in Shipment.
- Product Delivered to Wrong Address by Shipping Carrier or Country Life Engravings. If your product was delivered to the wrong address, because it was labelled incorrectly by Country Life Engravings or the Shipping Carrier delivered to wrong address, you can receive a refund. If it was delivered to the wrong address by the Shipping Carrier, you need to contact the Shipping Carrier to see if they will redeliver your package.
Not Reasons For Returns
- Product Slightly Different from Product Photo. Most on Country Life Engravings are made as ordered. Product photos are examples of a finished product and might vary slightly in design placement, engraving depth, appearance and other parts of the product. If you get a product that is slightly different from the product photo, that is not a reason for return. See here for reasons for returns.
- Product Delivered to Wrong Address by Buyer. If your product was delivered to the wrong address, because the Buyer entered the wrong address, this is not a reason for receive a refund. If it was delivered to the wrong address by the Shipping Carrier, you need to contact the Shipping Carrier to see if they will redeliver your package.
- Product Didn’t Arrive on Time. Any shipping date shown is an estimate of the delivery date. It is not a reason for return.
- Bulk Purchases. A bulk Purchase is a purchase amount of 10 of the same Products. If you order a large amount of products, that is considered a Bulk Purchase, that is not a reason for return, unless it is lost in shipment or damaged.
- Custom Orders. If you purchase a product that has been customized, All Sales are Final.
Wholesale Orders
Reasons For Returns
- Product Damaged in Shipping. Will require a High Definition photo of both package and product showing it’s damage. If no photo is given, or damaged cannot be seen, a full refund will not be given.
- Product Lost in Shipping. First, send details of Tracking and all information related to your order and Country Life Engravings will contact the Shipping Carrier. It will delay your refund if you proceed with a chargeback or don’t provide proof of lost in Shipment.
- Product Delivered to Wrong Address by Shipping Carrier or Country Life Engravings. If your product was delivered to the wrong address, because it was labelled incorrectly by Country Life Engravings or the Shipping Carrier delivered to wrong address, you can receive a refund. If it was delivered to the wrong address by the Shipping Carrier, you need to contact the Shipping Carrier to see if they will redeliver your package.
Not Reasons For Returns
- Product Slightly Different from Product Photo. Most on Country Life Engravings are made as ordered. Product photos are examples of a finished product and might vary slightly in design placement, engraving depth, appearance and other parts of the product. If you get a product that is slightly different from the product photo, that is not a reason for return. See here for reasons for returns.
- Product Delivered to Wrong Address by Buyer. If your product was delivered to the wrong address, because the Buyer entered the wrong address, this is not a reason for receive a refund. If it was delivered to the wrong address by the Shipping Carrier, you need to contact the Shipping Carrier to see if they will redeliver your package.
- Product Didn’t Arrive on Time. Any shipping date shown is an estimate of the delivery date. It is not a reason for return.
- Bulk Purchases. A bulk Purchase is a purchase amount of 10 of the same Products. If you order a large amount of products, that is considered a Bulk Purchase, that is not a reason for return, unless it is lost in shipment or damaged.
- Custom Orders. If you purchase a product that has been customized, All Sales are Final.